Solution Integrator-WFM

Posted date:  Jan 24, 2023

Gurgaon, Haryana, India

About this opportunity

This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support.!

  • We believe in trust – we trust each other to do the right things.
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity – trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane.
  • We truly believe in happiness; we enjoy and feel passionate about what we do and value each other’s technical competence deeply!

What you will do

  • 3 + years of experience in the IT industry with minimum 2 + years’ experience of developing Solution on Click, configuring Click Service Optimization Suite (Click Schedule, Click Mobile, Click Plan, Click Forecast and Click Analyze) And IFS system like FSM, PSO, Mobile application.
  • Good Workforce Management Experience, Excellent consultative, problem solving, research and analysis, team building, and leadership skills in a fast-paced, high-growth environment
  • Hands-on experience in Design, Analysis, Integration and User Acceptance
  • Exposure to work with International Customers, face-to-face dialog with Customers. Analyse the customers’ existing Networks/ systems needs and requirements.
  • Ability to develop relationships with customers to understand and address their needs.
  • Excellent knowledge required for managing production environments, Build and release process.
  • Mentor of New Joinees so that they could implement projects independently with little handholding.

Should have good knowledge of the test frameworks / scripts

You will bring

  • Very Good hands-on experience in Configuring ClickSoftware Service Optimization Suite (Click Schedule, Click Mobile, Click Plan, Click Forecast and Click Analyze)
  • Good knowledge on integrating Click Service Optimization Suite with other products\systems
  • Must have worked in large scale deployment programs which involves multiple systems and integration
  • Good hands-on experience in Configuring IFS system (FSM, PSO, Mobile)
  • Good hands-on experience on Oracle database, PL/SQL scripting
  • Must have knowledge in Web deployment projects (.NET web services)
  • Good understanding in SDLC (Software Development Lifecycle). Must have involved in complete project lifecycle execution

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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