Service Delivery_Scrum Master

Posted date:  Aug 6, 2022

Gurgaon, Haryana, India

About this opportunity

Are you interested in making an impact on how we in Ericsson manage Customer Projects and Program globally?Then we have an opportunity for you as becoming part of the core operational team evolving the Customer Project & Program Management (CPPM) business process. We are looking for structured and highly motivated member of the CPPM core team. You will be in close contact with MA, BA and GF stakeholders, managing and aligning priorities, so overall Ericsson intuition for business together with good communication skills both verbally and in writing are important.

The position is for BDGS Service Delivery Scrum Master where we you will have to work with scrum teams and ensure all the processes of Agile are followed. In addition, you will be required to work with Project Manager/RTE to prioritize, design and deploy required changes. Automation, digitization simplification and compliance are our guiding stars.

What you will do

  • Act as a Scrum Master for a cross-functional agile team, facilitate team ceremonies such as daily stand-ups, release planning, backlog refinement, demos and retrospectives.
  • Work in close collaboration with other Scrum Masters, Product Owners and Project Managers.
  • Facilitate collaboration with internal and external stakeholders, removing team impediments.
  • Support the team to improve their agile way of working and improve its performance.
  • Drive improvements by coming up with new insights related to our products and processes.
  • Build, coach and motivates the team to achieve an open and encouraging team-atmosphere.
  • Work closely together with the design team members, application engineering, and product engineering teams in the organization.
  • Get involved on the technical aspects of the teams work

You will bring

  • Experience in working in Scrum for at least 2 years
  • Knowledge of Agile Methodologies, Scrum, XP, Kanban, Lean.
  • Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs)
  • Good analytical & problem solving skills.
  • Excellent communication, facilitation and conflict resolution skills.
  • To be forward-thinking and willing to take challenges.
  • Adapting to the business landscape and time zones.
  • Participate in establishing practices, templates, policies, tools.
  • Have a strong technical background, and experience in software development.
  • BSc or MSc in Computer Science, Electrical Engineering or equivalent is required.
  • Proficiency in English, both written and spoken.

It's a huge plus if you have:

  • Prior hands-on experience in developing and deploying Microservices solutions.
  • Knowledge on Java, JIRA, Debugging: GDB, sanitizers, valgrind
  • Basic  familiarity with version control systems (GIT)
  • Demonstrate functional acumen on how the solution will address the customers’ requirements.
  • Experience with some of the following technologies: Docker, Kubernetes, Helm, Jenkins, Linux, Spinnaker, K6 Testing.
  • Product Ownership experience.
  • Knowledge of telco business and relevant experience.
  • Scrum Master certification.(BDGS SD MANA)

Key Qualifications:

Education: Bachelor’s Degree in engineering/MBA/MCA.


Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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