Principal Support Engineer

Posted date:  Jan 1, 2022

Guangzhou (Canton), Guangdong, China

About this opportunity

BDGS UDM is now looking for an Engineer (JS7 Principal Support Engineer) with leadership skills, who will provide technical service and support to Ericsson UDM 5G customers globally.

In this role, you will fix and resolve problems to stabilize and optimize customer business components/networks. You will configure and integrate different nodes and solutions in new and live customer networks. 

What you will do

- Understand and analyze project/customer implementation and correlate with product functionalities.
- Complete troubleshooting along with customer and project teams to resolve issues & ensure quality delivery for Ericsson CCES, CCDM, CCES, CCRC, CCPC products under UDM domain.
- Be able to work on Integration of Ericsson products/solutions, as an individual contributor and as a Team Lead.
- Be able to develop/build customer specific Metadata or Solution to showcase debugging to customer.
- Be part of Issue Management like Emergency CSR Operations and HOT FTS CSR work. Team Lead skills will be a huge plus.
- Assist customers with right direction to right partners depending on the issue.
- Work on Ericsson standard support tools.
- Guide other team members in mentoring, upskilling & knowledge sharing with the newest technology.
- Attend trainings with Product Development teams to understand new product functionalities and technologies.
- Manage and address customer issue in a Management capacity.
- Be on Emergency CSR activities with the ERC Recovery team along with CU, Managed Services, ERC Teams and PDU Teams. This would need extended hours of work until the Emergency CSR activity is de raised.
- Have key Account Leadership skills as a Team Leader.
- Monitor and supervise performance metrics of team deliveries.
- Be able to travel to Customer sites on need basis.

You will bring

- 6+ years of validated experience in Software or Telecommunications environment preferably. Note Ericsson UDM core network product experience is NOT mandatory.
- Hands-on experience with Java, JavaScript, SOAP, JMS, REST, HTTPS/HTTP, HTML.
- Exposure to Containerization (Docker, CRI-O), Kubernetes, Hyperscale Cloud Technologies (Ericsson Cloud Services, OpenStack).
- Understanding skills & experience in Database, SQL Query performance tuning, ADDR/AWR Report Analysis, UNIX, Linux, Network protocols, etc.
- Ability to Collect and analysis of application performance metrics using Thread dumps, Heap dumps (memory analysis), JVM Garbage Collection logs etc.
- Ability to be aware of Processes and all tools used for customer support.
- Ability to work efficiently in multi-functional teams and with multiple customers from different Market Area/Customer Units/Regions and in close collaboration with other operational leads and GSDM/PAM.
- Ability to supervise customer performance metrics and KPIs.
- Technical degree in Telecommunication/ related area.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Telecom, Telecommunications, Developer, Engineer, Cloud, Technology, Engineering