MS Automated Operations Engineer- Fresh Graduate Program

Our Exciting Opportunity:

We are now looking for an MS Automated Operations Engineer to be part of our fresh graduates’ program for one year.

You will

• Join different MS domains and functions.

• Perform alarm monitoring and 1st level troubleshooting for multi-vendor access network

(BSC/RNC/BTS/Node B) Radio Access Network (RAN) & Transport Network & Core Network in managed service.

• Perform first level troubleshooting with a KPI of solving faults for Access Network (ER///, ZTE &Huawei), Core Network (CS & PS) and Transport network.

• Network Performance (KPIs) Monitoring.

• Classifying and accordingly dispatching alarms to Field Maintenance team.

• Guide FM resources to be properly equipped in the field to resolve the case, technical support,

and in-site assistance if required in major incidents.

• Classifying and accordingly escalating alarms to Back Office team via service manager tool.

• Perform Escalation and Notification to keep management and other business units informed

during system outages.

• Create and update/manage trouble tickets for any detected problem.

• Responsible for sending out notification SMSs for major outages and down sites

• Following up on FM and BO teams on outages and down sites VIA TT system.

• Get complete understanding of access & core commands and how to use them via command handling tools.

• Work as a first line support for IPBB, PS network (Juniper routers – Extreme Switches– Huawei routers & Switches –Cisco routers & Switches -SMART EDGE IPRAN routers -Citrix load balancers - ZTE GGSN, SGSN) logs and troubleshoot in case of problems and cascade it to concerned team.

• Troubleshoot Transmission links (IRUs, ELRs-STMs) & monitor IPBB nodes.

• Monitor Network nodes Performance and health (Temperature, CPU & Memory utilization)

• Working as service desk engineer to be responsible about helpdesk function and arrange communication between external entities and MS teams.

• Support incident management team in emergencies and global outage.

• Investigate and troubleshoot in chronic cases raised by MS team as a problem.

Qualifications:

• B.Sc. Electrical Engineering: Electronics and Communication

• Excellent knowledge of Mobile Network (2G/3G/LTE networks architecture, different call scenarios, basic troubleshooting of base station sub-system (BSS), Mobile Channels in different generations)

• Fresh graduate is preferred

• Excellent user of computer applications.

• Have good communication skills.

• Very good command of English

• Ability to think quickly and calmly when working under pressure.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Egypt (EG)   ||  Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village  
Req ID: 714931