Problem Manager - DPS

About this opportunity

Business Area Networks (BNEW) is responsible for Ericsson´s industry-leading radio products and solutions and is the foundation for our technology leadership. BNEW is passionate about securing our ongoing market leadership in radio, taking a leadership position in 5G, and continuing to invest in balanced technology leadership within a highly competitive market!

The Operation Center section within DNEW/Digital Production System (DPS)/Production Services Operations (PSO) is now looking to expand the team with a Problem Manager who will play an important role within the ESP POP (Production Operations Program) and the evolvement of our Production System.

Our focus is to improve the end-users (the designers and testers) working experience by the production system availability. Our work, together with the Flow- and Baseline Guardians in the CI Operations focusing on product-related issues causing the test to fail or even preventing them to start their test job, is essential for Ericsson’s success.

Are you ready?

DNEW, is accountable for Radio Design that fulfils the assignments received by Product Area Networks within the budget frames from Business Control. We demonstrate leading radio business opportunities and secure technological evolution!

Within DPS, we are in the phase of building a service-minded organization capable of providing a world-class environment that is flow-optimized and will simplify and reduce the vast variety of existing development and test environments including tools.

The position will be based in Budapest, Hungary reporting to the Operations Center Manager.

What you will do

• Run task forces
• Perform root cause analysis and investigations on recurring issues discovered by our end-users and supporting teams in our Production System
• Have a constant dialogue with technicians, peers and end-users to make fact-based decisions and conclusions
• Use big data analytics and problems and propose short- and long-term improvements with help from expertise from affected components/services
• Define and follow- up on submitted improvement actions (for instance ESP iRA FEP / SAN)
• Maintain and prioritize the problem management backlog
• Share and co-operate around AI, Automation and Machine Learning ideas that can give a more efficient environment and operational situation
• Report on the progress and impediments

You will bring

• Self-motivation and an innovational mind-set
• Technical knowledge specific to the DNEW development process, e.g. Module CI (SDC/BDC), Node CI (NBC) and CD (NBV)
• Hard-working to inspire change and lead to set and meet performance targets
• Track record in bringing structure to complex areas
• Experience with sophisticated technical organizations in a multi-stakeholder environment
• ITIL- knowledge
• As a person, you are likely ambivert in order to feel at home in this role as it will be a mix of in-depth big data analysis and interpersonal collaboration with stakeholders

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here: Ericsson Career: Hiring Process & prepare for your interview to find all you need to know about what our typical hiring process looks like.

#LI-Hybrid 

For more information on our presence and activities in Hungary, please visit Areas in Ericsson Hungary. 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Hungary (HU)   ||  Hungary : Budapest : Budapest  
Req ID: 680386