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Private Networks Support Engineer

Posted date: Nov 22, 2020

Location: Budapest, BU, HU

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

Digitalization of business operations as well as the evolution of Internet of Things (IoT) in various businesses require both integration and connection of machines, people and other devices across a wide range of applications.

To realize business value, the public sector and private enterprises thus have growing demands for network coverage, performance, security and reliability to support business critical communications.

Private networks are scaled down complete end-to-end mini networks deployable at the premises of enterprises for their industry specific data and communication needs. These offer dedicated resources, fully under the enterprise control.

Private networks are based on LTE and 5G radio technologies complemented with the most modern cloud-based telecom core components.

You will

  • Receiving and proceeding Emergency calls from the customer
  • Participation in remedy/restoration of the customer’s system in case of critical situation (Emergency),
  • Fault Isolation in Private Network solutions
  • Working with assigned CSRs, using support tools and according to global support processes and procedures.
  • Analyze problems and identify suitable solutions to these problems
  • Through contact with external customers gather data and information about any specific problem that has been reported to Ericsson
  • Working with CSR assigned, while using Metis or tools specified in the global guidelines.
  • Actively assist the Service Deliver Manager in his/her daily work (Incident management, CSR review meeting, data collection...etc)

The Support Engineer for assigned CSRs is responsible for that an answer is given to the customer according to committed service level and lead-time.

To be successful in the role you must have

  • Bachelor or Master degree Information Technology
  • 1-3 years experience in similar role
  • Demonstrated experience in Cloud Based solutions handling and troubleshooting
  • Good knowledge and experience in Linux/Unix/Solaris
  • Excellent command of English language, both verbal and written
  • Outstanding communication skills
  • Stress resistance, meet tight deadlines and deliver services with high quality
  • Ability to work in an international team environment

Advantages

  • Experience from Customer Support Services or Network Operations within the IT/Telecom industry
  • Knowledge of Private Networks Solutions
  • C++, Python, scripting skills

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
 

Primary country and city: Hungary (HU) || || Budapest || IT

Req ID: 423584 


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