Packet Core Support Engineer

Posted date: Nov 22, 2020

Location: Budapest, BU, HU

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are looking for a Packet Core Engineer! If you´re willing to provide technical service and support to our customers, help in the troubleshooting, resolve problems to stabilize and optimize customer networks, besides the knowledge you may have in configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

You will

  • Receiving and proceeding Emergency calls from the customer
  • Participation in remedy/restoration of the customer’s system in case of critical situation (Emergency),
  • Working with assigned CSRs, using support tools and according to global support processes and procedures.
  • Analyze problems and identify suitable solutions to these problems
  • Through contact with external customers gather data and information about any specific problem that has been reported to Ericsson
  • Working with CSR assigned, while using Metis or tools specified in the global guidelines.
  • Actively assist the Service Deliver Manager in his/her daily work (Incident management, CSR review meeting, data collection...etc)

To be successful in the role you must have

  • Bachelor or Master degree in Information Technology
  • Min years of experience: 5
  • Packet Core domain knowledge
  • TSP Platform understanding and troubleshooting
  • Demonstrated experience in Packet Core Cloud Based solutions handling and troubleshooting
  • Solid knowledge and experience in Linux/Unix/Solaris
  • Excellent command of English language, both verbal and written
  • Outstanding communication skills
  • Stress resistance, meet tight deadlines and deliver services with high quality
  • Ability to work in an international team environment


  • Experience from Customer Support Services or Network Operations within the IT/Telecom industry
  • C++, Python knowledge
  • Good command of Spanish or French languages

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Hungary (HU) || || Budapest || IT

Req ID: 423084 

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