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EEA Customer Support Engineer

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Date: Jun 4, 2018

Location: Budapest, BU, HU

Company: Ericsson

YOU + Ericsson a powerful combination


A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Discover what makes YOU + ERICSSON a powerful combination.


Ericsson Hungary is looking for EEA Customer Support Engineer.


Position Summary



Business Area Digital Services (BDGS) develops software-based solutions to support Ericsson's customers to transform their network, enable and deliver multi-services to their customer's customers.

Within the Product Development Unit OSS, the Customer Deployment and Support Unit (CDS) is focused on delivering Solution Implementation Services and Customer Support. Within CDS, we are seeking Global Engineering (former Tier2) engineers handling Ericsson Expert Analytics product. The Support Engineer is working together with the local, CNS engineer to provide solutions or remedy to problems that have been reported by customers or other Ericsson support organizations according to established processes. The support Engineer has detailed product/domain, and/or solutions knowledge and knowledge of technology evolution.






Perform Trouble Shooting and Customer Support

Drive Continuous Improvements of Products, Processes, and Documentation

Log and track customer reported software defects, including software emergency patches



Position Qualifications


Core Competences:


Customer Support Skills including communications, troubleshooting, and reproducing issues

Product Usage Knowledge from Customer perspective

Product Life Cycle Management Knowledge

Business Understanding

Working with People

Meeting Customer Expectations



Minimum Qualifications:


BSc level in a technical discipline or the equivalent level of knowledge

English Skills

Customer Support experience

UNIX (Solaris, Linux)



Preferred Qualifications:


Relational Database (Oracle, PostgreSQL)

Application Server (Weblogic, Jboss)

Shell scripting

Java ASI Programming

Telecom Knowledge



Additional Requirements:


Knowledge Sharing

Collaboration Skills

Communication Skills

Working well with other groups


What we offer:


  • Flexible working hours
  • High standard working environment (recreation room,  bicycle storage, parking lots…)
  • Easily accessible location
  • Competitive compensation package, wide range of cafeteria elements, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile with 4G, laptop
  • Local medical service
  • Relocation support





    Ericsson House

    Budapest, Hungary



    What you need to know about Recruitment at Ericsson?



    As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.


    The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.




    Ericsson Overview



    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision & core values. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.


    We welcome the opportunity to meet you!




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Hungary (HU) || || Budapest || R&D

Req ID: 232405

Job Segment: Telecom, Telecommunications, Engineer, Database, Customer Service, Technology, Engineering