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Customer Support Engineer in Transport area

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Date: Jan 5, 2018

Location: Budapest, BU, HU

Company: Ericsson

YOU + Ericsson a powerful combination


A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Discover what makes YOU + ERICSSON a powerful combination.


Ericsson Hungary is looking for Customer Support Engineer in Transport area.

Job Summary:

We are seeking for a talented Support Engineer for our team in Budapest (Hungary) to provide comprehensive customer support operations for Ericsson microwave products towards more than 600 customers in more than 160 countries.

This is an exciting opportunity for a motivated self-starter with excellent time management skills and ability to work by getting broad guidelines with minimal supervision.

MINI-LINK is Ericsson's Microwave & Packet Aggregation offering and is a large part of the Transport solution in the Ericsson Radio System also for 5G. It provides the lowest cost of ownership for a variety of applications, including for new mobile network rollouts, evolution of mobile networks, or fixed broadband over microwave.

You will provide system level post-sales support for MINI-LINK Customer base. This includes testing, troubleshooting, preparing SW scripts and remote technical support for this product family. You will interact with customers to provide and process information in response to inquiries, concerns and requests about Ericsson Transport products and solutions, You will also provide technical presentations and product demos.

You will work in an international environment with a lot of contacts with Ericsson’s customers and employees all over the world; you will frequently travel to perform on site support activities and meet the customers.


  • Perform Trouble Shooting for customer issues in house and in customers’ network
  • Handle customer service requests (CSR) according to Working Level Agreement
  • Handle 24/7 emergency support on a roster
  • Implement SW scripts for troubleshooting, customer data collection and network configuration
  • Execute Product Deployment and test activities both in Ericsson and at customer premises

Key Qualifications:

Core Competences:

  • Customer service orientation
  • Curious and positive mindset
  • Interpersonal and communication skills
  • Ability to analyse, trouble-shoot and resolve problems
  • High stress tolerance
  • Team player


Qualification and Experience Requirements

  • BSc level in a technical discipline or the equivalent level of knowledge
  • Proficient in both oral and written English. Other language skills are a merit
  • Strong technical background on IP network solutions
  • Good troubleshooting and testing skills
  • Good knowledge of Ericsson MINI-LINK
  • Good knowledge on Java and Javascript programming and Linux scripting


What we offer:

  • Flexible working hours
  • High standard working environment (recreation room, sauna, bicycle storage, parking lots…)
  • Easily accessible location
  • Competitive compensation package, wide range of cafeteria elements, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile with 4G, laptop
  • Local medical service
  • Relocation support



Budapest, Hungary



What you need to know about Recruitment at Ericsson?


As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.


The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.


Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Hungary (HU) || || Budapest || 21094

Req ID: 219566

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