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Date: Jul 28, 2017

Location: Budapest, BU, HU

Company: Ericsson

YOU + Ericsson a powerful combination


A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Discover what makes YOU + ERICSSON a powerful combination.


Ericsson Hungary is looking for Customer Support Engineer.


Position Summary

Business Unit IT & Cloud (BICP) develops software-based solutions to support Ericsson's customers to transform their network, enable and deliver multi-services to their customer's customers.

Within the Product Development Unit CEM & Analytics, the Customer Deployment and Support Unit (CDS, formerly NSI) is focused on delivering Solution Implementation Services and Customer Support. Within CDS, we are seeking Global Engineering (former Tier2) engineers handling Ericsson Expert Analytics product. The Support Engineer is working together with the local, CNS engineer to provide solutions or remedy to problems that have been reported by customers or other Ericsson support organizations according to established processes. The support Engineer has detailed product/domain, and/or solutions knowledge and knowledge of technology evolution.



Perform Trouble Shooting and Customer Support

Drive Continuous Improvements of Products, Processes, and Documentation

Log and track customer reported software defects, including software emergency patches


Position Qualifications

Core Competences:

Customer Support Skills including communications, troubleshooting, and reproducing issues

Product Usage Knowledge from Customer perspective

Product Life Cycle Management Knowledge

Business Understanding

Working with People



Responding to Change

Meeting Customer Expectations

Planning and Organizing


Minimum Qualifications:

BSc level in a technical discipline or the equivalent level of knowledge

English Skills

Customer Support experience

UNIX (Solaris, Linux)


Preferred Qualifications:

Relational Database (Oracle, PostgreSQL)

Application Server (Weblogic, Jboss)

Shell scripting

Java ASI Programming

Telecom Knowledge


Additional Requirements:

Knowledge Sharing

Collaboration Skills

Communication Skills

Working well with other groups

Coaching & Mentoring Skills


We value high personal energy, drive for excellence, strong people and organizational leadership with a constant team focus.

What we offer

  • Flexible working hours
  • High standard working environment (recreation room, sauna, bicycle storage, parking lots…)
  • Easily accessible location
  • Competitive compensation package, wide range of cafeteria elements, annual bonus
  • International career opportunities
  • Great team spirit, fun events
  • Professional communities
  • Extensive professional development opportunities
  • Subsidized language courses
  • Mobile with 4G, laptop
  • Local medical service
  • Sign on bonus for qualified newly hired candidates
  • Relocation support


1117, Budapest, Irinyi József utca 4-20.



What you need to know about Recruitment at Ericsson?


As a first step within our selection process, you will be asked to fill out our technical tests (C, C + +, Java, Networking, Testing skills, Linux, Basic Programming) based on your experience and preference to work in.


The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.




Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision & core values. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.


We welcome the opportunity to meet you!



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Hungary (HU) || || Budapest || R&D

Req ID: 200300

Job Segment: Telecom, Telecommunications, Database, System Administrator, Technology, Customer Service