Cloud Support Engineer - SAN SAS

Posted date:  Sep 20, 2022
Location: 

Budapest, Budapest, Hungary

About this opportunity

 

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

What you will do

 

  • Handle customer issues
  • Handle dedicated support
  • Handle Software Update Management (SUM)
  • Mentor Remote Service Gateway (RSG)

 

You will bring

 

  • Deep knowledge of Unix/Linux and IP Technologies
  • A good sense for solving problems and an analytical approach
  • Customer handling attitude

 

Advantage if you have

 

  • Experience in Cloud solutions (eg. OpenStack, Docker, Kubernetes)
  • Knowledge of NFV/VNF Architectures
  • Experience in customer support and/or in the telecommunication industry

 

Why join Ericsson?

 

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

#LI-hybrid

 

For more information on our presence and activities in Hungary, please visit Areas in Ericsson Hungary

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Hungary (HU)  || Hungary : Budapest : Budapest     
Job details: Support Engineer  

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