Senior Cloud Support Engineer

Posted date: Nov 13, 2020

Location: Budapest, BU, HU

Company: Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

Ericsson Hungary is now looking for a Support Engineer that will provide technical service and support to our customer and internal projects, support handovers from projects to support, and deal with added services activities within customer support contracts. You will fix and resolve problems to stabilize and optimize customer networks & solutions, implement test cases, investigate issues encountered during system integrations activities, provide consultations and assistance in solution level troubleshooting and fault isolation activities. You will as well configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. If required, you are encouraged for traveling internationally and work in different cultural environments. The technical development is rapid and you will have the opportunity to keep your competence and skills up to date!

You will

  • Handle external and internal product and solution issues
  • Do fault isolation in sophisticated problems
  • Provide problem resolution
  • Handle dedicated support task
  • Work in a dynamic virtual organisation


Working in this role will require a broad knowledge within telecom and Datacom, covering hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility and it is important that you can work independently.

To be successful in the role you must have

  • Deep knowledge of Unix/Linux and IP Technologies
  • A good sense for solving problems and an analytical approach
  • Customer handling attitude

Advantage if you have

  • Experience in Cloud solutions (eg. OpenStack, Docker, Kubernetes)
  • Knowledge of NFV/VNF Architectures
  • Experience in customer support and/or in the telecommunication industry
  • Familiarity with Software Update Management handling

What´s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.


1117 Budapest, Magyar Tudósok körútja 11.

What happens once you apply?

As a first step within our selection process, you will be asked to fill out our technical tests based on your experience and preference to work in.

The candidates who best match the criteria for the position, will move on to the next step in the process – the interview.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Hungary (HU) || || Budapest || IT

Req ID: 421562

Job Segment: Cloud, Telecom, Telecommunications, Engineer, Linux, Technology, Engineering