Support Services Advisor

Our Exciting Opportunity:
  
We are now looking for a Purchase to Pay Support Service to provide expertise to support defined F&A area, such as PTP and T&E. In this roles you will create an universal incident management module that is easy to adopt Support business compliance according to SOX process and key control

 
 You will:
  
 

• Provides 1st line support for internal and external customers via phone (in English,  second language Italian/Spanish) , chat or web portal using a ticketing tool to communicate
• Secure Incident Management within ITIL Framework
• Prioritize high severity or escalated tickets and follow up pending tickets
• Provide assistance regarding invoicing and payments (invoice status, purchase order status, overdue invoices, payment details, forecast report, statement of account, audit balance confirmation)
• Answer “How-to questions” for specific Ericsson systems and/or processes to Ericsson employees
• Execute service processes to the agreed service level
• Promote latest Robotic/ Artificial and Analytical based Solution for Customers (Internal/External)
• Analyze sensitive information and ensure it is secure
• Support and execute internal project/initiatives
• Assure Quality Control in key areas
• Tools & Resources: BMC Service Management Platform, SAP P12, KCS

To be successful in the role you must have:

• Education: Degree in Finance, Accounting, Business Administration, IT or the equivalent experience 
• Accounting & Reporting Skills
• Financial Analysis Skills
• Financial Model Knowledge
• Adapting & Responding to Change
• Persuading & Influencing
• Presenting & Communicating Information
• Creating & innovating
• Delivering Results & Meeting Customer Expectations
• Accounting and Finance expertise

• Ok with 2 shifts - 09:00-18:00 and  16:00-01.00 a.m. (for this shift only work from home)

Benefits

• Contract type: full time;
• 25 vacation days/year;
• Medical & life insurance;
• Career plan mentoring;
• Referral bonuses for recommending your friends to work at Ericsson;
• Flexible benefits from your favorite brands available on flexible benefits portal;
• Gym subscription (available in flex benefits together with a series of other options);
• Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
• In case of travel, daily allowance, transport, and accommodation will be paid by the company.
• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
   

 *LI-POST

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Romania (RO)   ||  Romania : Bucharest : Bucharest  
Req ID: 715093