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Date: Jan 11, 2018

Location: Bucharest, B, RO

Company: Ericsson

Job Summary

This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.

Responsibilities & Tasks

·  Customer Event Management

·  Customer Incident Management

·  Customer Problem Management

·  Customer Order Handling

Position Qualifications

Core Competences:

·  Knowledge of Managed Service Telecom Operations Practice

·  Presentation & Communication skills

·  Knowledge sharing

·  Problem Solving & strategic thinking

·  Ericsson Knowledge

·  Language Skills

·  Delivering Results & Meeting Customer Expectations

·  Analyzing

·  Working with People

·  Following instructions & Procedures

·  Applying Expertise & Technology

 

 

Preferred Qualifications & Experience Requirements:

  • Mandatory: advanced German (spoken and written) and English

·  Problem solving and trouble shooting skills

·  Good communication skills

·  Cost awareness

·  Social skills and awareness

 

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

 

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