Incident Manager with Spanish

Posted date:  Sep 15, 2022
Location: 

Bucharest, Bucharest, Romania

Our Exciting Opportunity:

 

We are looking for an Incident Manager to join our Global Network Operations Center.

As Incident Manager, you will be part of a 24x7 team that is responsible to lead the recovery of Critical and Major incidents, restoring the services, securing a minimum impact in the end user experience.

 

 

You will:

 

Lead the technical recovery teams involved in the troubleshooting.

Coordinate between the Ericsson teams, vendors and customer to recover the services in the shortest timeframe.

Ensure a clear and timely communication with the external and internal stakeholders.

Follow the Incident Management process and secure SLA compliance.

Act as technical escalation point for internal stakeholders.

Maintain accurate incident reports.

 

 

To be successful in the role you must have:

 

Education: Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent

Prior experience in similar roles in IT or Telecom industry

Knowledge of ITIL or other good practice frameworks used in IT or Telecom

Ability to work well under pressure and handle difficult situations

Adequate sense of urgency

Customer management skills, ability to interact with different levels of management

Fluency in Spanish

Communication and prioritization skills

Solution-oriented attitude

Team player, strong interpersonal skills

Continuous service improvement approach

Willing to work on shifts

 

 

What´s in it for you?

 

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it.

Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

Welcome to an inclusive, global company where your opportunity to make an impact is endless! 

 

 

What happens once you apply? 

 

To prepare yourself for next steps, please explore here:  https://www.ericsson.com/en/careers/job-opportunities/hiring-process

 

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Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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