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Collection Support Specialist

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Date: Jan 13, 2018

Location: Bucharest, B, RO

Company: Ericsson

Job summary:


We are now looking for several Finance & Accounting Collection Support Specialists to manage the performance of activities according to the applicable standard Ericsson Business Process (EBP) Activity Description. The result is financial activities and support delivered at the right time and cost with the right quality as well as maintaining good relations with each served unit/company


The Cash Collection Support team is responsible of:


Proactively maintain a good relationship with external customers. Prepare and send monthly statements to reconcile balances with the Accounts payable department of Ericsson customers. If applicable reconcile with information in customers’ internet portal. Follow-up to ensure that outstanding invoices are paid before or on due date.

For due invoices seek reason for delayed payment and initiate action plan. Maintain reason codes in ONE (SAP). Call and lead internal Accounts Receivable / Collection Review meetings. Send monthly ageing report with comments on collection status to Collector and other internal stakeholders.


Potential Job Role Performance Metrics:

- Collections

- Accounts Receivable (AR) Overdue

- Days Sales Outstanding (DSO)


Tools & Resources:

SAP/ONE (Ericsson ERP), Business Warehouse (BW).


Behavioral Competences:

Analyzing, Deciding & Initiating Action,

Delivering Results & Meeting Customer Expectations

Relating & Networking

Ability to communicate in the customer’s preferred language, as well as an openness to and respect for different cultures.

Ability to work in teams, as well as stand alone.


Applicable process connected to Job Role:

Credit to Cash (Pro-active cash collection sub-process).


Qualifications & Experience:

Bachelor in Business Administration, Accounting, Economics or equivalent experience.

Experience working in multinational global companies/environment is a plus

Experience working within Collection field is a plus. However, a positive attitude and willing to learn in a fast changing environment would compensate the lack of work experience.



Required: High level of English

We need candidates with knowledge of French, Italian, Spanish, Portuguese, German, Polish, Hungarian, Swedish, Russian and Arabic.

Why is Ericsson a great place to work?   

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.


To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.

In the Romanian Center we are well known for providing:

  • Modern, energetic, global working environment
  • Access to latest technology and ability to work to develop new tools and showcase your bright ideas
  • Opportunities for continuous learning & professional growth and promotion
  • Work in a dynamic company along with the smartest people in the industry
  • Comprehensive benefits package: including premium healthcare & gym subscriptions
  • Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting


At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Romania (RO) || || Bucharest || 21090; 21091; 21097; 21098

Req ID: 218744

Job Segment: Accounts Payable, Telecom, Telecommunications, Accounts Receivable, ERP, Finance, Technology