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IT System and Application Engineer

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Date: Apr 8, 2018

Location: Bucharest, B, RO

Company: Ericsson

Ericsson Overview

Did you know that more than half the people in the world now have a mobile phone? That's 5 billion people! It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson enables innovative ways of doing business and shaping the future together, as well as a renewed approach to global challenges such as education, healthcare, climate change and our use of natural resources.


We are undergoing a continuous transformation process to achieve our Networked Society goal. Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Thanks to our employees’ curiosity, determination and proactive approach, our technologies have transformed and shaped the future. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. On a day to day basis, the Center services global customers across the globe, managing networks that, together, enable 200 million subscribers to communicate.


The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. We are passionate about social causes (having a strong Brand Ambassadors Team) and sports (over 20 teams participating in major competitions). Find out more about us and our story in Romania on


Job Summary


This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


Responsibilities and tasks:


  • Daily operations activities on our customers' networks across Europe
  • Ensure network stability and performance
  • Preventive health check
  • Traffic and KPI analysis
  • Trouble handling
  • Incident handling
  • Interface with Ericsson Support organization
  • 24/7 on-call support (once a month)
  • Scripting, programming, tool development for internal needs


    Qualification and Requirements

  • At least 3-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
  • At least 3-4 years of experience in a customer support environment
  • Ability to independently deal with complicated technical issues and problems
  • Troubleshooting skills on Online Charging System
  • Troubleshooting skills on Multi-Mediation platform (MM)
  • Troubleshooting skills on Online Mediation platform (OLM)
  • Database knowledge of Oracle, MySQL, Postgres
  • Ability to work under pressure related to scale of business impact


    Position Qualifications

    Core Competences:

  • Handle Hot and critical issues
  • Perform RCA of Emergencies that occur at customers
  • Work as a good team member in a group of highly competent and skilled engineers
  • Project support during implementation
  • Able to write technical procedures
  • Negotiation & Argumentation skills
  • Problem solving & strategic thinking
  • Presentation & communication skills
  • Delivering Results & Meeting Customer Expectations
  • Working with People


    Behavioral Competences:

  • Creating & Innovating
  • Persuading & Influencing
  • Applying Expertise & technology
  • Working with people
  • Delivering Results & Meeting Customer expectations

    Following Instructions & Procedures


    To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.


    In the Romanian Center we are well known for providing:

  • Modern, energetic, global working environment
  • Access to latest technology and ability to work to develop new tools and showcase your bright ideas
  • Opportunities for continuous learning & professional growth and promotion
  • Work in a dynamic company along with the smartest people in the industry
  • Comprehensive benefits package: including premium healthcare & gym subscriptions
  • Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting






Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Romania (RO) || Bucharest || Bucharest || 21090; 21091; 21092; 21093; 21094; 21095; 21096; 21097; 21098

Job Segment: Application Engineering, Systems Engineer, Engineer, Database, Oracle, Engineering, Technology