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1st Level Operations

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Date: Feb 17, 2017

Location: Bucharest, B, RO

Company: Ericsson

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

 

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

 

Job Summary

This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

 

Main activities & Responsibilities 

  • Network surveillance, 1st level restoration and preventative maintenance

  • Monitors, performs troubleshooting, fault acknowledgement and fault analysis

  • Work with the application for trouble ticket management

  • Maintains the service delivery level within the agreed SLAs

  • Follow-up on incidents, registered but not solved, escalated to next level support.

  • Interprets / understands technical information and prepares technical documentation

  • Working independently and within team to keep the competence and skills up to date

  • Solves standard problems based on the existing procedures

  • Work with the application for trouble ticket management

  • Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)

  • Work in an international environment, with customers and suppliers

  • Use effectively telecom knowledge to manage faults and customer demands



    Required competences 

  • Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience

  • Understanding of 2G-3G-4G telecom networks, network elements and telecom services

  • Understanding of PDH, SDH , IP protocols

  • Knowledge of Micro Waves and propagation principles.

  • Experience in a Telecom Environment or in a relevant field (computer programming, IT helpdesk support) will be considered a plus

  • Good knowledge of Microsoft Office suite

  • Certifications: Any Certification related to Telecom shall be an added advantage

  • Availability for travel

     

     

    Profile 

  • Fluent in English and Spanish : conversation and writing

  • Strong communication skills

  • Aptitude for quickly learning technical and procedural topics

  • Self-motivated and works well under pressure.

  • Excellent team-working skills, stress resistant

  • Work independently, keep own competence and skills up to date

     


    Working hours 
    Work on shifts 24x7. 

 

#LI-AD3

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log


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