Support Engineer (PACO)

Posted date:  Aug 13, 2022

Bangkok, Bangkok, Thailand

Location: Thailand

Open for External Referrence: Yes


Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.


As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

In this role we are looking for an experienced Packet Core (PACO) support engineer with a background of working either in PACO implementation or Operational support.

To be successful in the role you must have:

  • Education: Bachelor in Engineering / MSc with Minimum 3-5 years of relevant experience.
  • Domain experience: Working experience in Packet Core either as Implementation engineer or Operational support engineer.

Soft skills:

  • Negotiation & argumentation skills.
  • Planning & organizing skills.
  • Delivering results & meeting customer expectations.
  • Presentation & communication skill.
  • Working with people.
  • Applying expertise & technology.
  • Ready to work on Weekly Emergency Roster.
  • Ready to work for extended hours on requirement.

Additional Job Responsibilities:

  • Be responsible For 2nd level operation and maintenance (O&M) of customer PACO network elements (SGSN-MME/PGW/SGW/PCRF) and services.
  • Be Meeting or exceeding the network availability targets & responsibilities.
  • Ensure RCA for any fault within network systems.
  • Work within well-defined system support guidelines.
  • Prioritize faults to meet SLA/WLA.
  • Do end to end investigation of faults/cause related to system/network problems.
  • Ensure accurate working methodology.
  • Coordinate with all technical teams to handle emergencies and if required coordinate with other stakeholders (NFVi, Voice Core) and Tier2 support.

Basic Skills / Experience (Mandatory):

  • Clear understanding of EPC network elements with call flow clarity.
  • Understanding of DPI would be an advantage.
  • Configuration of any of the PACO Products SGSN-MME/PGW/SGW/PCRF.
  • Knowledge of different standards used for EPC technologies e.g. RFC,ETSI,IETF
  • Knowledge of signalling protocols used for EPC e.g. Diameter/GTPV2/SCTP/RTP/SIP
  • Customer handling experience.
  • Working experience for multiple products/solutions.
  • Problem Solving skills.

Additional Skills/ experiences (would be good to have):

  • Understanding of computing technologies:
  • Virtualization concept with knowledge of Openstack e.g. CEE(Ericsson),RHOS.
  • Concept on Cloud Containers, docker, Kubernetes
  • Linux capabilities, able to interpret shell(bash) scripts
  • Scripting skills e.g python (or perl)
  • Working experience in 5GC.
  • Working experience in VNF/CNF deployment.



We are proud to announce at Ericsson Thailand, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Why Join Ericsson?​

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. ​

What Happens once you apply?​

Click Here to find all you need to know about what our typical hiring process looks like.​

 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. ​

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to

Be where it begins

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