Location: Thailand 

Open for External Reference: Yes​

Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Solution Architect Profile in S&R in 5G Packet Core Sub Domain

Job Summary

Responsible for analyzing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals.

In a Customer Support Role, Solution Architect take ownerships for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. They are expected to be authority in their domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services

Responsibility and Tasks!

General

• Handle and resolve Customer issues & Provide dedicated support
• Deliver results & meet customer expectations & Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective & Work with diverse team

Operational

• Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
• Analyze and fix to Handle and provide support in critical and Emergency cases when needed
• Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
• Write JIRA and engage design support when needed
• Available to handle customer technical queries and ensure timely response
• Ensure to assign the cases to team timely
• Make constant efforts to be updated on relevant technical skills
• Participate in Project activities and involve as needed
• Take handover from Project and ensure all the check points completed
• Organize and deliver the Knowledge sharing sessions with stakeholders
• Review and prepare the relevant technical document i.e. RCA

Customer Specific

• Good Working Relationship with Customer and Working groups
• Take part in Operational review meetings regularly
• Up to date on solution deployed in customer network
• Single point to contact from Ericsson to receive customer technical queries
• Make customer aware on product Life cycle i.e. HW or SW & Work with customer for planned activities in network as needed

Business Related

• Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA & Identify the add on sales opportunities

Position Qualifications

Behavioral Competences:

• Creating, Innovating, Ambitious & Commercial thinking
• Persuading, Influencing, Applying Expertise & technology
• Analyzing, Delivering Results & Meeting Customer expectations

Soft Skills:

• Presentation & Communication skills
• Teamwork , collaboration skills, Market insight & Financial Understanding
• Consultative Selling Skills, Negotiation Skills & Leadership Skills

Minimum Qualifications & Skill Experience Requirements!

• Education: BE/B Tech or equivalent & Min years of experience: 10+ Years

Skill Experience

• Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be part of Packet Core
• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller
• An outstanding troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Should able do tracing and complex logs' analysis for Packet Core Nodes (4G & 5G)
• Exposure to any of the following Cloud Core applications/environment is desired
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
• OpenStack (CEE) , Kubernetes (CCD) & IP Routing & IMS
• Strong technical competence should be exhibited when dealing with sophisticated customer issues.
• Should have worked in a Support function earlier
• Past experience with Ericsson will be preferred
• Good knowledge of 3GPP in 5G Packet Core

We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.