ICT Program Director

Posted date:  Jun 6, 2022

Bangkok, Bangkok, Thailand

Ericsson CU: Digital Services

Location: Thailand

Open for External Referrence: Yes

Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.


As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity:

As an ICT Program Director, you will be responsible for driving sophisticated professional services engagements towards Ericsson's customers. You will make use of industry leading tools and methodologies to position programs for success. You will have ownership over governance and strategy as you work to deliver solutions applying Ericsson and 3rd party products and services. The main focus is to understand customers’ needs and provide superior services by crafting outstanding business value for our customers through efficient and innovative solutions.

  • The overall solution!
  • Solution Cost Estimation
  • The overall profit and loss of project deliveries
  • The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the ICT Program Director is the head of the delivery, until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and Ericsson’s business objectives since these programs often have transparent impact on the Business Unit and corporate results.

In wider and sophisticated projects, this person shall be the program lead for a team of ICT Managers for project sub streams.

You will :

  • Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
  • Drive up-sales opportunities
  • Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents
  • Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
  • Establish the project plan baseline: define project scope, secure the necessary resources, and plans and monitor all activities
  • Lead project execution and project governance : track project activities, supervise and handle changes, conflicts, and critical issues.
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
  • Handle project finance: ensure financial system monitoring.
  • Need hands-on experience when it comes to project deliveries: 5G Core, Cloud & NFV and DBS

To be successful in the role you must have:

  • Entrepreneurial & Commercial Thinking!
  • Persuading & Influencing ability
  • Relation built up & Networking skills
  • Result oriented & Managing Customer Expectations
  • Planning & Organizing skills
  • Leading & Supervising abilities
  • Knowledge of 5G Core Network, Cloud & NFV & DBS.
  • Min 15 years of experiences in Telecom/IT projects/Programs and preferable if have experience in deliver 5G Core Network projects/programs, Cloud & NFV deployment projects or equivalent fields.

We are proud to announce at Ericsson Thailand, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create  an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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