Customer Project Manager

Posted date:  Sep 26, 2022

Bangalore, Karnataka, India


Our Exciting Opportunity !


We are now looking for a Customer Project Manager (CPM), to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.


You will:

  • Accountable for successful delivery of assigned deployment projects as per scope & margins within agreed timelines!
  • Will be establishing the project baseline plan: define project scope, secure the vital resources, and plans and supervise all activities
  • Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
  • Ensure weekly and monthly project status reporting highlighting Gap’s, Risk and mitigation plans with support required. Recording and managing project issues and calling out where necessary to right stakeholders
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
  • Ensuring that required resources for execution are on boarded with right competence.
  • Ensuring that Ericsson guidelines (for Project Management) are deployed and measure their effective compliance within the organization.
  • Handle project finance: Ensuring periodic financial system monitoring & KPI adherence (GC)
  • Tracking of site acceptance and invoicing on monthly basis along with GRN.
  • Develop the business: explore AOS opportunities.
  • Resolving cross-functional issues at project level.
  • Project Documentations: Evaluate project requirements, identify, and resolve ambiguities, and build all required documentation including but not limited to scope statements, project timeline, risk mitigation plans, issue logs, status, and cost reports to be presented to internal and external customers.


To be successful in the role you must have:

  • Bachelor's Degree in Engineering or master’s degree in Business Administration – B.E., M.B.A
  • At least 12 to 15 years of overall work experience in Project Management, People and Business Skills, ITIL Process knowledge
  • Project rollout RAN, MW, Swap experience is required.
  • Excellent Interpersonal skills
  • PMI /PRINCE certifications


Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to


We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.


Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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