ICT Program Director

Posted date:  Jan 25, 2023
Location: 

Nairobi, Nairobi, Kenya

About this opportunity

 

The Information & Communication Technology (ICT) Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers. The candidate will also support the Key Account Manager (KAM) with extensive technical knowledge. By tackling both the Contract Fulfillment Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the ICT Program Director is the overall responsible for the Core team, especially for:

  • The overall solution
  • The overall cost estimation
  • The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.

 

What you will do

 

  • Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
  • Guide up-sales opportunities!
  • Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents!
  • Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
  • Need hands-on experience when it comes to projects delivery
  • Need BSS, OSS, Core & Cloud proficiency
  • Knowledge & experience of BSS, OSS, Core & Cloud
  • Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
  • PMP or Prince2 certification is Mandatory.
  • Good understanding of Telco Standards & Telco Business.
  • Automation experience and Devops and Agile certifications are plus

 

You will bring

 

  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing ability
  • Relating & Networking skills
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing skills
  • Leading & Supervising abilities

 

This Position is based in multi countries: Madagascar, Kenya, Uganda, and Tanzania.

 

Why join Ericsson?

 

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Madagascar (MG)   ||  Kenya : Nairobi : Nairobi || Madagascar : Antananarivo : Antananarivo || Tanzania, United Republic of : Dar es Salaam : Dar es Salaam || Uganda : Kampala : Kampala  
Req ID: 706481  

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you will be redefining it at a company where you’re empowered to lead and perform at your very best.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.


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