Customer Support Engineer

Posted date:  Apr 23, 2022

Łódź, Łódź, Poland

Our Exciting Opportunity: 

We are now looking for Senior Product Support engineer that truly embody BNEWs three C’s; Customer Focus, Collaboration and Can-do attitude. In DNEW Customer Engagement and Support (CES) you will have the opportunity to work in a very skilled multicultural team that supports the newest technology and products developed in Ericsson.
The main role for the CES organization is to empower the full R&D organization to connect and collaborate with customers throughout the product lifecycle from concept to development to product support.
We at CES Product Support EMEA and APAC are responsible for supporting the LTE and NR Continuous Deployment and support 150+ Ericsson Customers being part of the Global Support program.

Are you ready to join our team in Poland and take on new challenges?



  • Perform troubleshooting and customer support
  • Develop and test high quality products
  • Drive continuous improvements of products and processes
  • Perform continuous analysis and requirement handling
  • Develop competence in technical domain
  • Have opportunity to work with CD customers
  • Drive strategic technical leadership
  • Participate in and drive Root Cause Analysis of customer technical issues

Must have to be successful in the role:

  • University degree in engineering or equivalent experience
  • High level technical knowledge of Radio Access Network product portfolio (4G, 5G)
  • Product Lifecycle Management knowledge
  • Ability to present sophisticated findings and solutions
  • Working with people and networking
  • Ability to describe technical issues in clear and understandable manner
  • Proficiency in English
  • Innovating, adapting and responding to change
  • High degree of flexibility to work in a fast-paced environment
  • Delivering results and meeting customer expectations
  • Planning and Organizing

Be where it begins

Our Culture

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible.

Learning and Development

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. 

Benefits and Rewards

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

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