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!important;\"><p class=\"body-text-2\" style=\"text-align:center !important;\">\n                <p style=\"color: white;text-align: center;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">\n                eightfold.ai #WhatsNextForYou</p></p></div>\n    </div>\n</div>"}, "recaptcha_enabled": 1, "resumeOptional": 1, "showLoggedOutNotificationsPrivacyPolicy": false, "hideEightfoldBranding": false}, "pid": "563121762906591", "positions": [{"id": 563121762906591, "name": "Lead - Order Management", "location": "Gurgaon,Haryana,India", "locations": ["Gurgaon,Haryana,India"], "hot": 0, "department": "82 Service Delivery", "business_unit": "MOAI NEO SL Supp & Rep SR Repair", "t_update": 1741676182, "t_create": 1737521156, "ats_job_id": "761586", "display_job_id": "761586", "type": "ATS", "id_locale": "761586-en", "job_description": "Order Management - Role responsible to ensure Customer deliveries as per 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Authority The Lead - Order Management SPMS is authorised to: Approve any critical and adhoc deliveries. Escalation management related to Deliveries and SLA Management. Monitor warehouse design and update from time to time according to business needs Main Task The main tasks include but not limited to: Ensure SLA is achieved with respect to timely delivery and deliver return of goods. Coordinate with various stakeholders supporting the business such as SAR MM, OM & LM, Sourcing, taxation, company control etc. Regular governance meetings with SDM /Vendors/LSPs to review end to end delivery performance. Diffuse customer escalations and maintain a harmonious atmosphere with all stakeholders 24X7 support for SPMS customers. 5-10 years experience in Order & Delivery Management. Fluent in English (written and verbal). Proficient in tools such as MS-Excel, Word, PowerPoint, Power BI & ONE/SAP Graduate Required Competence 7.1    Human Competence Ability to work in teams and motivate people Ability to communicate effectively Ability to adapt to changes. Creating and innovating, Analyzing, Relating and networking, Entrepreneurial & commercial thinking, Deciding and initiating actions, Working with people. Ability to work in different time zone (shifts) Business Competence Customer Orientation: Knowledge about customers and awareness of their situation and needs. Good knowledge of products and systems in the organisation Able to work under pressure. The chance to use your skills and imagination to push the boundaries of what\u00b4s possible. To build solutions never seen before to some of the world's toughest problems. You\u00b4ll be challenged, but you won't be alone. You\u00b4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. 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