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You must have a good understanding of the delivery and services of COE SF. Able to handle Ops Excellence and Compliance lead responsibilities. You will not just implement but also analyze and propose improvements to our established processes and tools. A significant part of your role will be your active participation in HR Delivery projects, and leading local vendors as agreed. What you will do Partners with SMO (Service Management Office) Specialist in maintaining KPIs and Operations management reports (TAT, Data Quality, CnF, Productivity and Utilization) Drive and monitor Improvement Initiatives (Simplification, Process Improvement, Automation and etc) in partnership with Delivery Managers and Leads, tracking progress, result and impact delivered. 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