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-webkit-box-direction: normal; -ms-flex-direction: column; flex-direction: column; border-top:1px solid #fafafa; padding-top:1.5rem; margin-left:40px;\">\n            <div id=\"chinaIcpFooter\"></div>\n            <p><a title=\"Link to pdf document\" href=\"https://www.ericsson.com/en/modern-slavery-statement\" target=\"_blank\">Modern Slavery Statement</a>&nbsp;|&nbsp;<a href=\"https://www.ericsson.com/en/legal/privacy\" target=\"_blank\">Global privacy</a>&nbsp;|&nbsp;<a href=\"https://www.ericsson.com/en/legal/privacy/careers-privacy-statement\" target=\"_blank\">Career privacy</a>&nbsp;|&nbsp;<a href=\"https://www.ericsson.com/en/legal\" target=\"_blank\">Legal</a>&nbsp;|&nbsp;<span id=\"CBrenew\"><a href=\"/careers?cmpscreen\">Update cookie consent</a></span></p>\n            <p>\u00a9Telefonaktiebolaget LM Ericsson 1994-2024</p>\n            <p>&nbsp;</p>\n            </div>\n            <div class=\"ef-styles-2020\" style=\"padding-bottom: 50px !important;text-align:middle 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Incident Management process on multiple disciplines (either RAN or TX). Performs periodical health checks on the network for the domains above. Assist with the post-implementation validation of Major Planned Works. Assist with Problem Management post-mortem analysis of major incidents. Handle from reception until closure of the Trouble Tickets under the Domain Support scope and ensure the time restoration within SLA. Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force. Very good understanding of telecommunication networks and network elements (UMTS/LTE/GSM architectures, network topologies & standards, Transmission over SDH, DWDM and MW equipment). Advanced troubleshooting competences related to RAN & TX domains. On-the-spot management of incidents by ensuring follow-up and escalation in line with the resolution objectives defined with customer. Previous experience in troubleshooting and investigating incidents and pilotage of an incident from creation to closure. Mandatory French B2 level or above Handling phone calls with Field Force in French Language Proficient English written and spoken. Collect, classify, and interpret information. Eager to learn new things and develop. Perseverance, task orientation, concentration power, curiosity about documenting and problem solving, practical spirit, advising, helping, and developing others, tact, kindness, ambition, self-confidence. Perks We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres. The chance to use your skills and imagination to push the boundaries of what\u00b4s possible. To build solutions never seen before to some of the world's toughest problems. You\u00b4ll be challenged, but you won't be alone. You\u00b4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. 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