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563121761987392, "name": "Support Engineer", "location": "Qu\u00e9bec,Quebec,Canada", "locations": ["Qu\u00e9bec,Quebec,Canada", "Saint-Laurent,Quebec,Canada", "Montreal,Quebec,Canada"], "hot": 0, "department": "82 Service Delivery", "business_unit": "MANA CSS SL S&R CU RC SDM Mgt", "t_update": 1738008346, "t_create": 1731495309, "ats_job_id": "757759", "display_job_id": "757759", "type": "ATS", "id_locale": "757759-en", "job_description": "Grandissez avec nous: Aucun soutien \u00e0 la relocalisation ou \u00e0 l'immigration n'est disponible pour ce r\u00f4le. \u00c0 propos de cette opportunit\u00e9 Dans ce r\u00f4le, vous d\u00e9pannerez et r\u00e9soudrez les probl\u00e8mes afin de stabiliser et d'optimiser les r\u00e9seaux des clients. Vous configurerez et int\u00e9grerez diff\u00e9rents n\u0153uds et solutions dans des r\u00e9seaux clients nouveaux et en direct.Travailler en tant qu'ing\u00e9nieur de support n\u00e9cessitera une connaissance approfondie des solutions de t\u00e9l\u00e9communications et de Datacom, couvrant \u00e0 la fois le mat\u00e9riel, les logiciels et la connaissance du r\u00e9seau. Vous travaillerez, collaborerez et communiquerez dans un environnement international, \u00e0 la fois avec vos coll\u00e8gues en interne ainsi qu'avec les clients et les fournisseurs d'Ericsson. Le r\u00f4le vous oblige le plus souvent \u00e0 assumer des responsabilit\u00e9s importantes et critiques et il est important que vous puissiez travailler de mani\u00e8re ind\u00e9pendante. Ce que vous ferez: S'assurer que les services fournis aux clients sont disponibles en permanence et qu'ils respectent les niveaux de performance de l'accord de niveau de service (SLA). G\u00e9rez les tickets d'incident, la gestion des pannes et des pannes, jouez le r\u00f4le de r\u00e9cup\u00e9ration dans tous les incidents, le d\u00e9pannage, l'analyse technique et l'enqu\u00eate sur les causes profondes pour r\u00e9soudre les pannes. Effectuer des activit\u00e9s d'exploitation et de maintenance, par exemple la maintenance pr\u00e9ventive et les contr\u00f4les de sant\u00e9 de diff\u00e9rents syst\u00e8mes et applications, et prendre des mesures proactives pour identifier et corriger les d\u00e9fauts associ\u00e9s. Automatisez les contr\u00f4les de sant\u00e9 de routine et les t\u00e2ches r\u00e9p\u00e9titives. Ex\u00e9cuter et faire le suivi de la mise en \u0153uvre des demandes de changement (CR) et des ordres de travail (WO) selon le processus de gestion du changement. \u00c9laborer/r\u00e9diger des instructions techniques, des m\u00e9thodes de proc\u00e9dures et des rapports ad hoc au besoin ou sur demande. Interagir et collaborer avec d'autres unit\u00e9s telles que NOC Front Office, Int\u00e9gration de syst\u00e8mes (SI), Projet, MSD BO Management, SDM et Clients pour rechercher des solutions aux probl\u00e8mes techniques des clients. Disponible sur appel 24h/24 et 7j/7 pour r\u00e9pondre aux pr\u00e9occupations des clients et aux pannes. Aider les gestionnaires de la prestation de services \u00e0 analyser les causes profondes et \u00e0 \u00e9laborer des strat\u00e9gies pour att\u00e9nuer les cons\u00e9quences des pannes. Fournir un soutien en mati\u00e8re de RSE, y compris la cr\u00e9ation de RSC/tickets d'incident, l'avancement vers le support de niveau sup\u00e9rieur (niveau 2 et PDU) et le suivi de la r\u00e9solution jusqu'\u00e0 la cl\u00f4ture. la cl\u00f4ture des recommandations par pays. Travaillez avec les fournisseurs 3PP pour la r\u00e9solution des probl\u00e8mes mat\u00e9riels, logiciels ou logiciels. Fournir un soutien dans l'identification et la r\u00e9solution des vuln\u00e9rabilit\u00e9s de s\u00e9curit\u00e9 et le d\u00e9ploiement des derni\u00e8res versions de correctifs. Participer au d\u00e9veloppement de nouvelles solutions ou de demandes de travail, aider \u00e0 la r\u00e9alisation des tests d'acceptation et \u00e0 l'int\u00e9gration de nouveaux services, solutions, caract\u00e9ristiques/fonctions et n\u0153uds en production et transfert aux op\u00e9rations. Ce que vous apporterez: \u00c9ducation :(baccalaur\u00e9at dans un programme technique (c'est-\u00e0-dire g\u00e9nie \u00e9lectrique, informatique, etc.) Minimum 5+ ans d'exp\u00e9rience technique dans l'interface client. Exp\u00e9rience du domaine : (Cloud, RAN, Core, BSS, OSS, etc.) Bonne exp\u00e9rience pratique avec les commandes Linux/Unix et les t\u00e2ches li\u00e9es \u00e0 l'administration. SQL avanc\u00e9 et Pl/SQL (exp\u00e9rience de d\u00e9veloppement). Connaissances de base en bases de donn\u00e9es Oracle, Postgres et MySQL. Exp\u00e9rience en Perl, Python, Ansible ou shell scripting. Bonne compr\u00e9hension sur les serveurs et les stockages. Compr\u00e9hension technique du RAN d'Ericsson et connaissance du portefeuille Core, un atout. Exp\u00e9rience en IA, GenAI, un plus. Comp\u00e9tences d\u00e9montr\u00e9es en mati\u00e8re de leadership innovant. Excellentes comp\u00e9tences en communication (\u00e9crite et orale) et forte orientation client Capacit\u00e9 \u00e0 travailler de mani\u00e8re ind\u00e9pendante et en collaboration avec des \u00e9quipes. Promouvoir le partage des connaissances et le mentorat. Familiarit\u00e9 avec les syst\u00e8mes techniques de suivi des probl\u00e8mes Capacit\u00e9 \u00e0 favoriser la simplification et l'innovation gr\u00e2ce \u00e0 l'automatisation. nt\u00e9r\u00eat continu pour le d\u00e9veloppement des comp\u00e9tences et l'am\u00e9lioration des technologies \u00e9mergentes Join our Team: No relocation or immigration support is available for this role. About this opportunity: Level 1 support hardware and software role (Technical support with (Cloud, RAN, Core,) In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. Working as a support engineer will require broad knowledge within telecom and Datacom solutions, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on significant, critical responsibility and it is important that you can work independently. What you will do: Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Handle trouble tickets, engage in fault and outage handling, take the recovery role in all incidents, troubleshooting, technical analysis, and root cause investigation to resolve faults. Perform O&M activities e.g., preventive maintenance and health checks of different systems and applications and take proactive measures to identify and correct associated faults. Automate routine health checks and repetitive tasks. Execute and follow up on the implementation of change requests (CR's) and Work Orders (WO's) according to the change management process. Build/write technical instructions, methods of procedures, and ad hoc reports when required or requested. Interact and collaborate with other units such as NOC Front Office, System Integration (SI), Project, MSD BO Management, SDMs and Customers to pursue solutions to customer technical problems. Available on-call 24x7 to support customer concerns and outages. Assist Service Delivery Managers in root cause analysis and develop strategies to mitigate outage implications. Provide CSR support like including creation of CSRs/trouble tickets, advancement to next level support (tier2 and PDU) and follow up for resolution until through closure. the closure of the CSRs Work with 3PP vendors for hardware, firmware, or software issue resolution. Provide support in identifying and resolving security vulnerabilities and rollout of the latest patch releases. Engage in new solution or Work Request development, assist in carrying out acceptance tests and the integration of new services, solutions, features/functions and nodes into production and handover to operations. What you will bring: Education: (bachelor's degree in a technical program (i.e. Electrical Engineering, Computer Science, etc.) 5+ years of experience with the following: Wireless / IP - Certification / MPLS / 4G / IMS Networks / VoLTE conceptual understanding and troubleshooting / signaling/data plane interfaces on a 4G mobile network. Minimum 5+ years customer interfacing technical experience. Must have domain experience: (Cloud, RAN, Core, BSS, OSS etc.) Good in Hands-on experience with Linux/Unix commands and Admin related tasks. Advanced SQL and Pl/SQL (Development experience). Basic DBA knowledge in Oracle, Postgres, and MySQL database. Experience in Perl, Python, Ansible or shell scripting. Good understanding on servers and storages. Technical understanding of Ericsson RAN and Core portfolio knowledge, a plus. Experience in AI, GenAI, a plus. Demonstrated innovative leadership skills. Excellent Communication skills (written and oral) and strong customer orientation Ability to work independently and collaboratively with teams. Promote knowledge sharing and mentoring. Familiar with technical issue tracking systems Ability to drive simplification and innovation through automation. 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.btn {box-shadow: rgb(0 0 0 / 16%) 0px 2px 8px 0px !important;border-radius: 2px !important; text-transform:none !important;} .btn-secondary:focus, .btn-secondary:active, .btn-secondary.active,.btn-secondary:active:focus, .btn-secondary:active:hover, .btn-secondary.active:hover, .btn-secondary.active:focus {text-transform: none !important; border-color: #fff !important; box-shadow: rgb(0 0 0 / 16%) 0px 2px 8px 0px !important;}.reset-filters {color:#1174e6 !important;}.back-to-all-jobs {color: #1174e6 !important;}.back-to-all-jobs:hover {color: #1174e6 !important; background-color: #fff !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #1174e6 !important;background-color: #fff !important;} .perk{width:250px !important;} .perk-icon{color: #1174e6 !important}.perk{margin: 1em !important}.perk-title{font-size: 15px !important}.btn-secondary {color: #1174e6 !important; background-color: #fff !important; border-color: #fff !important;box-shadow: rgb(0 0 0 / 16%) 0px 2px 8px 0px !important; text-transform:none !important;}.btn-secondary:hover{color: #1174e6 !important;background-color: #fff !important; border-color: #fff !important; box-shadow: rgb(0 0 0 / 16%) 0px 2px 8px 0px !important;}.btn-sm.btn-secondary.pointer{color: #1174e6 !important;background-color: #fff !important; border-color: #fff !important; box-shadow: rgb(0 0 0 / 16%) 0px 2px 8px 0px !important;}.fa-share {color: #1174e6 !important}.fa-share:hover {color: #1174e6 !important}.go-button {background: transparent; color:#1174e6 !important;border-color: #1174e6 !important}.advanced-options-button {color: #1174e6;margin-left: 40px !important;}.go-button:hover {color: #1174e6 !important; background-color: #fff !important;}.advanced-options-button:hover {color: #1174e6 !important;background-color: #fff !important;}.job-cart-button {border: 1px solid #1174e6 !important;background: #1174e6 !important;color:#ffffff !important;}.job-cart-button:hover{color: #1174e6 !important;background-color: #fff !important;}.add-to-job-cart-button {background-color: #1174e6 !important; border-color: #1174e6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {color: #1174e6 !important;background-color: #fff !important; border-color: #fff !important;}.position-apply-button {background-color: #1174e6 !important; border-color: #1174e6 !important;}.position-apply-button:hover {color: #1174e6 !important; background-color: #fff !important; border-color: #fff !important;}.btn {text-transform: none !important;} .search-results-main-container .card-selected { border-left-color: #1174e6!important;}.position-card .position-title {color:#1174e6 !important; font-weight: bold !important;} .all-positions-header h1 {color:#333333 !important;}.apply-form .btn-primary {border: 1px solid #1174e6 !important; color:#ffffff !important; background: #1174e6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{color: #1174e6 !important;background-color: #fff !important;} .navbar {margin-bottom:0px!important; position:relative!important;}.circle-number-indicator {background: #1174e6 !important;}.pillContainer .pillTitle {color: #333333 !important;}.position-facets h3 {color: #333333; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #333333 !important;}.get-matched-button {background-color: #1174e6 !important; border-color: #1174e6 !important;}.get-matched-button:hover {color: #fff !important;background-color: #1174e6 !important; border-color: #fff !important;} .position-full-card {color:#333333 !important;} .position-title {color:#333333 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #333333 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #333333 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #333333 !important; align-self: flex-end !important;}.join-tn-link {color: #fff !important;}.pillTitle.line-clamp.line-clamp-3 {color: #333333 !important;} p.video-description{display: none !important} .col-md-12.position-priority-container.line-clamp.line-clamp-2.no-right-padding { overflow-x: hidden !important;text-indent: -4CH !important;margin: 0px 15px 0 !important} .col-md-6.position-priority-container.line-clamp.line-clamp-2.no-right-padding { overflow-x: hidden !important;text-indent: -4CH !important;margin: 0px 15px 0 !important}.related-video iframe {height: 450px;} .double-bounce1 {background-color: #607d8b !important;} .double-bounce2 {background-color: #78909c !important;} .upload-resume-modal {background-color: #333 !important;} .dropzone-container .fal {color: #1174e6 !important;} .upload-resume-modal .dropzone-container .btn {background-color: #1174e6 !important;}.job-insights-sub-title, .get-matched-sub-title {text-transform: none !important;}.open-chat-bot-header {background-color:#000000 !important;}.open-chat-bot .chat-bot-title {font-size:18px !important;margin-right: 115px !important;}.botui-actions-buttons-button {background-color:#1174e6 !important;}.botui-actions-buttons-button.reset-button {background-color:#1174e6 !important;color:#ffff !important} html *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator){font-family: 'ericsson-hilda-regular' !important; }.ef-styles-2020.page-footer .body-text-2 {pointer-events: none!important;}
#footer a {color:rgb(250,250,250) !important; font-weight: normal;line-height:1.42857143 !important;text-align:left !important; font-size:16px !important} #footer li{list-style:none; font-weight: normal;margin-bottom:.5em; text-align:left; font-size:16px !important;}#footer p{color:rgb(250,250,250) !important;text-align:left; font-size:16px !important;}.footerMenu li a:hover { border-bottom: 1.5px solid rgb(250,250,250) !important;} p a:hover { border-bottom: 1.5px solid rgb(250,250,250) !important;} .btn-sm.btn-primary.pointer {background-color: #1174e6 !important;}#eightfold-chatbot #upload-resume-component .privacy-agreement .btn-sm {background: #1174E6 !important;} .page-footer {display: none !important} .action-buttons.btn-sm.btn-secondary.pointer {
background-color: #1174e6 !important;
}
i.fal.fa-fire {
display: none;
}
/* Cookie position fix */
div#CybotCookiebotDialog {
bottom: 0px !important;
}
@media screen and (max-width: 992px){
.hero-image.map-enabled {
display: block;
}
}