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This involves the operation management as well as the relationship management with the stakeholders. What you will do Responsible to drive operational and financial performance in accordance with the WLA, covering both service delivery performance and customer's infrastructure performance. Responsible to secure that the quality and cost of the services delivered by the SDU are in accordance with the expected levels agreed through WLA for MS Network. Build trust with the MSCLT, focus on productivity and efficiency of global deliveries. Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account targets. Develop and maintain excellent relationships with both internal and external customers. Ensure optimal team dimensioning with respect to the scope of delivery. 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