Service Operation Manager | Stockholm,Stockholm,Sweden

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!important;\"><p class=\"body-text-2\" style=\"text-align:center !important;\">\n                <p style=\"color: white;text-align: center;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">\n                eightfold.ai #WhatsNextForYou</p></p></div>\n    </div>\n</div>"}, "recaptcha_enabled": 1, "resumeOptional": 1, "showLoggedOutNotificationsPrivacyPolicy": false, "hideEightfoldBranding": false}, "pid": "563121761556907", "positions": [{"id": 563121761556907, "name": "Service Operation Manager", "location": "Stockholm,Stockholm,Sweden", "locations": ["Stockholm,Stockholm,Sweden"], "hot": 0, "department": "89 IT", "business_unit": "BNEW SAN SAL NWS A&O", "t_update": 1733237879, "t_create": 1728459038, "ats_job_id": "755842", "display_job_id": "755842", "type": "ATS", "id_locale": "755842-en", "job_description": "What you will do: In this role, you will join our group of skilled and multi-functional 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In addition, you will have the opportunity to: Managing monitoring service delivery: The service operation manager is responsible for monitoring the service performance, working with the team towards the resolution of issues or disruptions, and making improvements to enhance service delivery Ensures the efficient and effective delivery of services in alignment with stakeholder expectations, while meeting service level agreements (SLAs). Presenting the service performance in appropriate forums and meetings. Manage the delivery of services to clients, ensuring quality, timeliness, and budget adherence. Lead and motivate service delivery teams, providing guidance, training, and performance feedback. Build and maintain strong client relationships, ensuring satisfaction and loyalty. Continuously assess and improve service delivery processes, implementing best practices. Identify and mitigate risks associated with service delivery. 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We are looking for people with passion and experience in network operations and/or network security operations, as well as in systems engineering in any part of the Information & Communications Technology domain. Since, we believe you have several years of experience, you know how it is to work in teams, collaborate and share knowledge with other to find solutions and reach result. University degree in a related technical field or the equivalent level of knowledge. 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People leadership experience such as team leader and/or scrum master is a merit. The chance to use your skills and imagination to push the boundaries of what\u00b4s possible. To build solutions never seen before to some of the world's toughest problems. You\u00b4ll be challenged, but you won't be alone. You\u00b4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. 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