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What you will do Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work. Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate. Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc. Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable. Handle governance calls & prepare all type of network reports & PPTs to present to the customer. Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement. Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation. Real time Critical TT handling for customer Complaint related issue. Give End to End support for any RAN and Network related issue. To monitor the system alarm and escalate every case like vBSC faults, baseband /Radio replacement. To analyze Health Checkup, Fallback report for vBSC as part of preventive Maintenance and taking the corrective action to resolve any fault found on daily basis. To prioritize faults to meet SLA/WLA. Site Onboarding and acceptance Change System configuration to resolve network related issues. You will bring Must have sound knowledge of vBSC/Baseband and Fronthaul TX equipment's like SIU/Routers. Should possess knowledge of RAN 2G/4G/5G Network KPI's and able to promptly analyse, report and resolve issues. Telecommunications knowledge e.g. GSM, LTE, NR technologies, traffic concepts, handover concepts, signaling and product functional demands. 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