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will play a pivotal role in the and-to-end delivery of regional operations in MANA Networks Construction & Engineering. This position is responsible for ensuring crew demand and resource forecasts align with operational capacity, collaborating with cross-functional teams, and driving crew productivity. The successful candidate will provide governance reporting, manage escalation processes, and support and to end services pipeline efficiency. What you will do: Pipeline Management: Serve as the pre-sales liaison prior to the SDP2 stage, ensuring visibility into the pre-sales pipeline for the regional operations team. Issue Resolution: Act as the main point of contact for systemic \"code red\" escalations, driving resolutions to critical issues affecting operations. Governance Reporting: Provide consistent, detailed reports on compliance metrics, including TCR readiness, allocation compliance, and demand performance. Safety Initiatives: Lead the development and execution of safety stand-downs to uphold crew safety and operational standards. Review and approve or reject Job Hazard Analysis (JHA) exceptions to maintain compliance with safety guidelines. Strategy Optimization: Identify and support strategies that enhance crew productivity, optimize allocation planning, and manage capacity effectively. Demand and Allocation Planning: Maintain a 6-12 month demand plan aligned with Construction Unit (CU) requirements. Develop and ensure quarterly allocation strategies are aligned with operational goals. Visibility and Reporting: Provide two-week crew runway visibility and ensure continuous alignment with construction pipeline needs. Deliver regular reports on TCR compliance, allocation strategy, and forecast accuracy. You will bring: Bachelor's degree in Operations Management, Supply Chain, Engineering, or a related field. Minimum of 10 years of experience in telecom operations, crew management, or vendor management. Strong leadership skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and stakeholder management abilities. Proficiency in data analysis, forecasting tools, and governance reporting. Strategic thinker with a strong ability to drive process improvements and operational efficiency. Experience with demand forecasting, resource allocation, and crew management. Strong collaboration skills with the ability to work across cross-functional teams and vendors. Problem solver with a focus on mitigating risks and escalating issues when necessary. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\u00b4s why we champion it in everything we do. 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Primary country and city: United States (US) || Morristown Job details: Service Delivery Management Job Stage: Job Stage 8 Primary Recruiter: Rutika Vyas Hiring Manager: Jason Hamm Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. NJ: $147,800 - $194,000 STV: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. 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