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What you will do Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work. Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate. Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc. Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable. Handle governance calls & prepare all type of network reports & PPTs to present to the customer. To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy. Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement. 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