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target=\"_blank\">Global privacy</a> | <a href=\"https://www.ericsson.com/en/legal/privacy/careers-privacy-statement\" target=\"_blank\">Career privacy</a> | <a href=\"https://www.ericsson.com/en/legal\" target=\"_blank\">Legal</a> | <span id=\"CBrenew\"><a href=\"/careers?cmpscreen\">Update cookie consent</a></span></p>\n <p>\u00a9Telefonaktiebolaget LM Ericsson 1994-2024</p>\n <p> </p>\n </div>\n <div class=\"ef-styles-2020\" style=\"padding-bottom: 50px !important;text-align:middle !important;\"><p class=\"body-text-2\" style=\"text-align:center !important;\">\n <p style=\"color: white;text-align: center;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">\n eightfold.ai #WhatsNextForYou</p></p></div>\n </div>\n</div>"}, "recaptcha_enabled": 1, "resumeOptional": 1, "showLoggedOutNotificationsPrivacyPolicy": false, "hideEightfoldBranding": false}, "pid": "563121761031435", "positions": [{"id": 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What you will do Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work. Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate. Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc. Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable. Handle governance calls & prepare all type of network reports & PPTs to present to the customer. To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy. Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement. Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation. To prioritize faults to meet SLA/WLA. You will bring Must have sound knowledge of RNC/BSC/RBS and Fronthaul TX equipment's like SIU/Routers. Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues. Real time Critical TT handling for customer Complaint related issue. Give End to End support for any RAN and Network related issue To monitor the system alarm and escalate every case like BSC hardware fault Transmission fault as per escalation matrices and perform the necessary steps as per process. To analyze Health Checkup, Fallback report for each RNC and BSC as part of preventive Maintenance and taking the corrective action to resolve any fault found on daily basis. 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©Telefonaktiebolaget LM Ericsson 1994-2024
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