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!important;\"><p class=\"body-text-2\" style=\"text-align:center !important;\">\n                <p style=\"color: white;text-align: center;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">\n                eightfold.ai #WhatsNextForYou</p></p></div>\n    </div>\n</div>"}, "recaptcha_enabled": 1, "resumeOptional": 1, "showLoggedOutNotificationsPrivacyPolicy": false, "hideEightfoldBranding": false}, "pid": "563121760438130", "positions": [{"id": 563121760438130, "name": "Incident Manager", "location": "London,London,United Kingdom", "locations": ["London,London,United Kingdom"], "hot": 0, "department": "82 Service Delivery", "business_unit": "BBRO M&O GSDF LS-Service Mgmt", "t_update": 1734607513, "t_create": 1721969196, "ats_job_id": "752301", "display_job_id": "752301", "type": "ATS", "id_locale": "752301-en", "job_description": "Join our Team Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world's strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others. We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles. About this opportunity Incident Manager is a part of the Red Bee Media Global Service Management department which is responsible for managing customer success through effective service management processes, including Incident, Problem and Change management. Our customers include both traditional broadcasters, streaming TV content owners and service providers. The Incident Manager role is the point of escalation and communication for Critical Incident management. This is a shift-based position including nights and weekends which is based onsite at our White City offices. 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