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We operate a Customer Engagement Program that provides premium support for Ericsson's critical Packet Core Customer integration and acceptance projects. We are hiring Support Engineer in our Global Support team in South Korea, which is an integral part of Ericsson's 24/7 Customer support service. Additionally, we have teams located in Canada, Spain, Sweden, China, Germany, and Poland. Do you have a passion for working with cutting-edge technology that demands continuous learning? Are you enthusiastic about troubleshooting, finding the root cause and solution to complex technical problems? Do you thrive on being the go-to technical expert relied upon to resolve urgent customer problems? If so, then you might be the perfect candidate to join our team! What you will do Secures customer centric Product Introduction in close cooperation with services to enable operational excellence and continuation of quality improvements. Ensures early cooperation between Development Groups and Service Delivery Unit / Customer Unit to facilitate knowledge and competence transfer. Engages with services enabling working together deploying common frameworks as one Ericsson towards our customers. Support the implementation of Continuous Delivery and Deployment Program (CoDeD), Automation program and Product Release External Verification (PRX) delivery to facilitate flow of early feedback into the development process. Responsible to secure Market analysis, feedback to R&D (Quality, Supportability in products, etc.) Responsible for driving and coordinating Customer Proof of Concepts, Demos and Competence development activities towards external parties. What we can offer A challenging work driving Customer Service Requests and to be a key player in Customer emergency handling. Participation in the Deployment support team that directly support our most prioritized customers deployment projects. 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