IMS Technology - Support & Integration Engineer
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Date: Aug 27, 2014
Location: Montreal, Quebec, CA
The DUCN PIDS (Product Introduction Deployment and Support) organization in Montreal is looking for skilled engineers that are interested in working with global customer support and system integration for the IMS product area.
We are seeking people with a genuine interest in providing high quality technical support for our global customers. You need to be service minded and always keep the customers interest in mind. Having the right soft skills is also extremely important when working in the PIDS organization since you will have many different stakeholders to cooperate with.
PIDS in Montreal is part of the PIDS Common Function organization in DUCN. At the moment we have positions open for IMS Support & Integration engineers.
As an IMS Support and Integration engineer your main responsibilities are:
- Handle and drive CSR's (Customer Service Requests) from global customers.
- Perform troubleshooting in real customer network and lab.
- Take part in on-site installation, configuration and testing activities.
- Participate in emergency support handling.
- Verify emergency corrections in lab before they are released to customer.
- Participate in early product deployment projects such as FOA and DVA.
- Have daily dialog and discussions with our interfaces in the Region organization and the PDU's.
The work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Ericsson as a professional company.
Preferably you have a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering
Previous experience and competence working with the IMS solution is preferable. Experience with the Ericsson CUDB, HLR/AUC and or HSS is an asset.
Soft skills that we value are the ability to work in a team, take initiative, and communicate with others. You also need to be self confident and have a high level of accountability.
We handle customers all over the world and it is also expected of you that you should be able to travel from time to time.
Since you will have a lot of interfaces with the Regions and PDU's it is very important that you have strong English skills both written and orally.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
Primary country and city: Canada (CA) || Quebec || Montreal || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Job Segment: Technical Support, Telecom, Telecommunications, Consulting, Engineer, Technology, Engineering
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